How do I return an item?

Refund/Return Policy:

We accept returns for exchange or refund within 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 30 calendar days of the delivery date (after 30 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item sent from our store. Items returned to us AFTER 30 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Warranty Products

Items that are covered under parts warranty will have to be sent in to Vendor for warranty consideration. If warranty is needed return the warranty part within 10 days after failure.
Simpson Farm Enterprises, Inc will not replace part or credit part until vendor says the part is a warranty part. The Vendors or Simpson Farm Enterprises, Inc will not pay any of the freight on the part that is sent to and from them. It will be up to the customer to pay the freight of the part to the vendor and back into Simpson Farm Enterprises, Inc

Simpson Farm Enterprises
1036 B Hwy 40 Bypass
Hays, KS 67601